At Shen Technology, we are committed to providing exceptional services to our clients. However, we understand that situations may arise where you need to cancel your order or request a refund. This policy outlines our terms and conditions regarding cancellations and refunds for our services.

1. Cancellation of Services

  • Clients may cancel services at any time before the project begins without penalty.
  • If you wish to cancel a project after it has commenced, you must provide written notice to Shen Technology. The notice can be sent via email to info@shentechnology.com.
  • Cancellation requests received after work has begun will be subject to the conditions outlined below.

2. Refund Policy

  • Pre-Payment for Services:

    • If the service has not yet begun, clients are entitled to a full refund of any payments made.
    • If cancellation occurs after the service has commenced but before completion, refunds will be prorated based on the work completed. The client will receive a refund for the unused portion of the service.

  • Completed Services:

    • Once a project is completed and delivered to the client, no refunds will be provided. All payments are considered final upon delivery of the completed work.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Written Request:

    • Send an email to info@shentechnology.com stating your request for cancellation and/or refund.
    • Include your name, contact information, and details about the services for which you are requesting a refund.

  2. Review Process:

    • Upon receiving your request, our team will review the cancellation and refund request within 5-7 business days.
    • We may contact you for further information regarding your request.

  3. Refund Approval:

    • If your refund request is approved, the refund will be processed back to the original payment method used for the transaction.
    • Please allow 7-14 business days for the refund to appear in your account, depending on your bank or credit card provider.

4. Non-Refundable Services

Certain services are non-refundable once initiated. This includes:

  • Custom Designs:
    • Services that involve custom graphics or designs that have been created specifically for the client.
  • Consultations:
    • Any consultation fees paid for services rendered or advice given.

5. Changes to Services

If you wish to change the scope of the services after the project has commenced, please contact us to discuss your needs. Changes may affect the project timeline and the overall cost of the services.

6. Contact Information

If you have any questions about our cancellation and refund policy, please contact us:

* Conditions Apply